Agent notification email

[ponsb]

How can I add the message content from ticket poster to the agent notification email?  Is it %content%  or something else?

[cord.schneider]

How can I add the message content from ticket poster to the agent notification email?  Is it %content%  or something else?

I don't believe that you will be able to attach the message content without editing the HelpDeslZ source. I've had a look at the sendFromTemplate() function and it only passes the following variables to the template for replacement:

%client_name%
%client_email%
%ticket_id%
%ticket_subject%
%ticket_department%
%ticket_status%
%ticket_priority%