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+--- Thread: Agent notification email (/thread-2422.html)
Agent notification email - ponsb - 01-09-2023
How can I add the message content from ticket poster to the agent notification email? Is it %content% or something else?
RE: Agent notification email - cord.schneider - 01-10-2023
(01-09-2023, 01:09 PM)ponsb Wrote: How can I add the message content from ticket poster to the agent notification email? Is it %content% or something else?I don't believe that you will be able to attach the message content without editing the HelpDeslZ source. I've had a look at the sendFromTemplate() function and it only passes the following variables to the template for replacement:
%client_name%
%client_email%
%ticket_id%
%ticket_subject%
%ticket_department%
%ticket_status%
%ticket_priority%