10-13-2023, 06:27 AM
Hi everyone, in my case, I made "New ticket notification to staff" to ENABLE.
It is on the admin page with that path : "setup" > "email-templates" > "New ticket notification to staff"
I hope this helps someone else.
Kindly regards.
It is on the admin page with that path : "setup" > "email-templates" > "New ticket notification to staff"
I hope this helps someone else.
Kindly regards.