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+--- Thread: agents not getting email (/thread-34.html)
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agents not getting email - kpham - 02-28-2021
hi I recently installed helpdeskz and have the site working fine except agents are not receiving any emails, like if there's a new ticket or reply. is there a log I can check to see why it's not working?
RE: agents not getting email - EGSHQ - 03-03-2021
I have the same issue
RE: agents not getting email - Andres - 03-05-2021
Thansk for your report, we'll check that.
RE: agents not getting email - kona - 03-08-2021
Same issue on a fresh install.
(Ticket confirmation emails get sent, but agent notifications don't.)
RE: agents not getting email - cord.schneider - 03-08-2021
Ditto. Fresh install this weekend. Other emails appear to be working but not the email to notify agents of a new ticket.
RE: agents not getting email - Andres - 03-08-2021
Hi,
Here is the fix to this issue:
https://github.com/helpdesk-z/helpdeskz-dev/blob/master/hdz/app/Libraries/Tickets.php
RE: agents not getting email - rhiel.id - 03-09-2021
(03-08-2021, 03:02 PM)Andres Wrote: Hi,
Here is the fix to this issue:
https://github.com/helpdesk-z/helpdeskz-dev/blob/master/hdz/app/Libraries/Tickets.php
Hi andres, thank you
RE: agents not getting email - kona - 03-20-2021
Thanks for that!
Just to check - when a ticket is moved to a new department, should the agent(s) for that department receive an email to let them know about it?
That isn't happening even with this latest patch.
RE: agents not getting email - ashfaq - 10-14-2021
I have replaced the file but this still doesnt fix the issue for me.
RE: agents not getting email - ralph - 08-29-2022
didn't work for me either