03-30-2023, 03:46 AM
(03-27-2023, 07:57 PM)emmydrafts Wrote: Yes, we are using https://yourdomain.com/staff/login to reach and log into the admin/staff accounts. Unfortunately, only the admin account works when attempting to log in. As for the outgoing mail, we have PHP mail() setup and even changed the pipe.php permissions to CHMOD 755 according to the documentation found on your website here. Is there anything else that I could be missing?
Unfortunately, I can't think of anything else. Like you, I am just a user of HelpDeskZ, and any knowledge/insight I have gained has been through use and trawling through the code.
Regarding troubleshooting, if this were my server, I would first confirm that I can use PHP Mail() to send mail - outside of HelpDeskZ. PHP Mail() uses sendmail (on Linux), which does need to be configured to work. If you're on a hosted platform, this should be configured by your provider. However, it could also be disabled by your provider because it is easy to abuse. Your provider could also be blocking outgoing SMTP traffic (Oracle Cloud does that by default).
Personally, I would switch to using SMTP for outgoing email - at least to test with. If you have access to server logs, then spend some time looking through those too and confirm that there are no obvious server errors. You might also want to check that you are not using PHP 8.x as HelpDeskZ doesn't seem to play nicely with anything above PHP 7.4. Also, perhaps try HelpDeskZ on a different host..
That is about as much as I can suggest.