03-25-2023, 07:18 AM
(03-22-2023, 04:57 PM)emmydrafts Wrote: I am using piping, which I've selected on the outgoing tab under the email settings in the staff/admin portal. I followed this documentation hoping that it would create the notifications but nothing is working as of yet. I've even toggled on the "New ticket notification to staff" email template but haven't received any notifications. (Attachments below)
I'm afraid that the help that I can offer is limited. I had very little success with piping because it's dependent on the right permissions being set at the OS level. My Linux ability is limited to what I can search for on Google, so I switched to using IMAP. However, thinking about your issue, piping and IMAP are used to process incoming messages rather than outgoing.
For outgoing mail - responsible for sending notifications etc. - you will need to use either PHP mail() or SMTP. If you are currently using PHP mail() and it's not sending, then it's likely that your host needs to be configured to allow it. If you're using SMTP then be sure that the credentials are correct, and that your host is not blocking traffic out to the SMTP server.
(03-22-2023, 04:57 PM)emmydrafts Wrote: As for the staff login, I am not receiving any errors, only an "Invalid username or password." message when typing in the login credentials. On my phpMyAdmin, I can see that the staff account has been created but it won't allow login.
This may seem like a silly question, but what URL are you using when you try to log in with a staff account? Staff accounts cannot log in from the front page of your HelpDeskZ site. You will need to log in from the 'staff' page:
https://yourdomain.com/staff/login