03-22-2023, 04:57 PM
(03-22-2023, 03:29 PM)cord.schneider Wrote:(03-21-2023, 04:19 AM)emmydrafts Wrote: I am using cPanel from Name Hero hosting and installed HelpDeskZ via the Softaculous App Installer. I have installed everything correctly but I am still not able to receive notifications when we receive a ticket. Also, after creating an agent account, they are not able to log in from the staff login page. How can we fix this?Can you share what you have done to set up the email functionality? Are you using email piping or email fetching? What error messages are you seeing? What's in the logs (Apache and HelpDeskz logs)?
I am using piping, which I've selected on the outgoing tab under the email settings in the staff/admin portal. I followed this documentation hoping that it would create the notifications but nothing is working as of yet. I've even toggled on the "New ticket notification to staff" email template but haven't received any notifications. (Attachments below)
As for the staff login, I am not receiving any errors, only an "Invalid username or password." message when typing in the login credentials. On my phpMyAdmin, I can see that the staff account has been created but it won't allow login.