03-22-2023, 03:29 PM
(03-21-2023, 04:19 AM)emmydrafts Wrote: I am using cPanel from Name Hero hosting and installed HelpDeskZ via the Softaculous App Installer. I have installed everything correctly but I am still not able to receive notifications when we receive a ticket. Also, after creating an agent account, they are not able to log in from the staff login page. How can we fix this?Can you share what you have done to set up the email functionality? Are you using email piping or email fetching? What error messages are you seeing? What's in the logs (Apache and HelpDeskz logs)?