03-03-2021, 08:00 PM
03-05-2021, 04:19 AM
Hi,
Replies by email are also added to ticket, but you should configure the IMAP tool or email piping: https://helpdeskz.com/docs/index.html#do...ail_piping https://helpdeskz.com/docs/index.html#do...email_imap
Andres Mendoza
Project lead
03-08-2021, 02:15 PM
Hi,
I have tested with both imap and pipe settings and configurations but still nothing. The only email the system picks up is the if a new user sends an email for the first time. After that nothing. I also have the same issue as other users of agents not receiving emails when a client replies but clients receive emails when an agent replies from within the application. The 2 issues could be related.
04-26-2021, 09:26 PM
Hi DOW!.
Do you know if this bug is solved whit the ner version 2.0.2?? |
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