10-28-2022, 07:58 PM (This post was last modified: 10-28-2022, 07:58 PM by aninu.)
Hello,
I have the same problem but, I made a "solution" and works fine for me and I will share with you.
In the file: /hdz/app/Libraries/Tickets.php -> FunctionstaffNotification Replace:
Hi everyone, in my case, I made "New ticket notification to staff" to ENABLE.
It is on the admin page with that path : "setup" > "email-templates" > "New ticket notification to staff"
I hope this helps someone else.