08-11-2022, 08:52 PM
I want to first thank you guys for creating this product.
in addition to the ticketing functionality the Knowledge base is awesome and saves us a lot of time by answering questions for the users.
The ability to present articles in categories in a logical order would add a lot to this.
Often topics and categories have a logical order in which they should be read by the user.
I am using numbering as a way around - I think it works, but not very elegant.
Thanks again for your consideration.
Nargs.
in addition to the ticketing functionality the Knowledge base is awesome and saves us a lot of time by answering questions for the users.
The ability to present articles in categories in a logical order would add a lot to this.
Often topics and categories have a logical order in which they should be read by the user.
I am using numbering as a way around - I think it works, but not very elegant.
Thanks again for your consideration.
Nargs.