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Private vs public departments
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Private vs public departments
kona
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#1
03-30-2021, 03:47 PM
What is the difference between a private and a public department, please?
Andres
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#2
03-30-2021, 06:17 PM
Hi,
When a department is public, then users can open a ticket to there.
When a department is private, it can be only managed by the staff, so if user open a ticket to a public department, then staff can change the ticket department to a private one.
Andres Mendoza
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kona
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#3
04-04-2021, 11:08 AM
Thanks Andres!
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