Private vs public departments

[kona]

What is the difference between a private and a public department, please?

[Andres]

Hi,

When a department is public, then users can open a ticket to there.

When a department is private, it can be only managed by the staff, so if user open a ticket to a public department, then staff can change the ticket department to a private one.

[kona]

Thanks Andres!