03-07-2021, 07:50 PM
Hi there, first of all i wish all the luck on progressing with HelpDeskZ, it's a great piece of software made greater by you!
I've been using it for some time now, but after upgrading from version 1.0.2 by using scriptaculous on my web provider, everything seems to be working except for the existing users and staff passwords, the login fails for everyone.
The users can do "forget password" and reset and are working fine, but the staff does not have that option...
Can you please help? I'm unable to access the system with every staff user now...
Thanks in advance, best regards
JP
I've been using it for some time now, but after upgrading from version 1.0.2 by using scriptaculous on my web provider, everything seems to be working except for the existing users and staff passwords, the login fails for everyone.
The users can do "forget password" and reset and are working fine, but the staff does not have that option...
Can you please help? I'm unable to access the system with every staff user now...
Thanks in advance, best regards
JP