agents not getting email

[alokunicode]

not working for me

[aninu]

Hello,
I have the same problem but, I made a "solution" and works fine for me and I will share with you.
In the file: /hdz/app/Libraries/Tickets.php -> Function staffNotification
Replace:

PHP Code:

$q = $staffModel->like('department', '"'.$ticket->department_id.'"')
            ->get(); 


With:

PHP Code:

$q = $staffModel->get(); 


I just disabled the filter for department.
A problem is, all agents will receive an email ...
but ... for me is most important to have notification.