Running in circles with installation

John1963 · (This post was last modified: 09-08-2022, 02:23 PM by John1963.)

I've searched previous threads on installation issues, but cannot find an answer. My problem is that I cannot get the package to install as it sends me running in circles.

Situation

Package uploaded to subdomain.mydomain.nl/hdz
Requested URL > subdomain.mydomain.nl/hdz/install where I choose fresh install
I'm taken to subdomain.mydomain.nl/hdz/install/install-wizard where I click continue
I then get a warning 'The information you’re about to submit is not secure'. I click 'send anyway' and end up at ...
The same screen I saw at subdomain.mydomain.nl/hdz/install/install-wizard under step 3

How to get out of this circle?

Further info:

Version HelpDeskZ v.2.0.2
PHP Version 8.1.9
htaccess present en mod_rewrite is enabled (I cannot find it however after running php_info())
Empty database is present ready to be filled
Permissions on all folders and files currently 777

ADDITIONAL INFO
I just noted that the url subdomain.mydomain.nl/hdz/install/install-wizard is secure, but when I click on CONTINUE this url becomes unsecured without certificate. Using the console in Chrome I also noticed a lot of mixed (unsecure) content warnings.

Any help is greatly appreciated Smile

Thanks in advance,
John

**cord.schneider** · 09-12-2022, 05:04 AM

(09-07-2022, 03:07 PM)Hi John! Wrote: Further info:
Version HelpDeskZ v.2.0.2

PHP Version 8.1.9

htaccess present en mod_rewrite is enabled (I cannot find it however after running php_info())

Empty database is present ready to be filled

Permissions on all folders and files currently 777

This may just be a shot in the dark but try downgrading PHP to 7.4. I'm not 100% convinced that HelpDeskz supports PHP 8.x.

(09-07-2022, 03:07 PM)Hi John! Wrote: ADDITIONAL INFO
I just noted that the url subdomain.mydomain.nl/hdz/install/install-wizard is secure, but when I click on CONTINUE this url becomes unsecured without certificate. Using the console in Chrome I also noticed a lot of mixed (unsecure) content warnings.

I've noticed a number of mixed content warnings on this site too. You might want to tweak your .htaccess file to ensure that all HTTP requests are redirected automatically to HTTPS.

John1963 · 09-14-2022, 10:16 AM

(09-12-2022, 05:04 AM)cord.schneider Wrote:
(09-07-2022, 03:07 PM)Hi John! Wrote: Further info:
Version HelpDeskZ v.2.0.2

PHP Version 8.1.9

htaccess present en mod_rewrite is enabled (I cannot find it however after running php_info())

Empty database is present ready to be filled

Permissions on all folders and files currently 777

This may just be a shot in the dark but try downgrading PHP to 7.4. I'm not 100% convinced that HelpDeskz supports PHP 8.x.

(09-07-2022, 03:07 PM)Hi John! Wrote: ADDITIONAL INFO
I just noted that the url subdomain.mydomain.nl/hdz/install/install-wizard is secure, but when I click on CONTINUE this url becomes unsecured without certificate. Using the console in Chrome I also noticed a lot of mixed (unsecure) content warnings.

I've noticed a number of mixed content warnings on this site too. You might want to tweak your .htaccess file to ensure that all HTTP requests are redirected automatically to HTTPS.

Hi Cord,

Thanks for your reply. I also got the idea to downgrade to PHP 7.4 from my provider. However after having done that I get stuck even earlier with a Whoops. I will try your suggestion to tweak het .htaccess file. I cannot imagine how this would solve the loop, but who knows :-)

Thanks for now!

John

**cord.schneider** · 09-15-2022, 10:48 AM

(09-14-2022, 10:16 AM)John1963 Wrote: I also got the idea to downgrade to PHP 7.4 from my provider. However after having done that I get stuck even earlier with a Whoops. I will try your suggestion to tweak het .htaccess file.

So the Whoops is probably a good thing - it's likely that the code is executing and dying because its not able to rewrite the URLs correctly. If you search the forum for Whoops, several solutions are proposed that might help...