07-23-2021, 08:46 AM
Hi, my name is Stefan and I am new to Helpdeskz. We want to setup a new helpdesk site and currently we are testing differents tools. One of them is Helpdeskz. My problems start right at the beginning with the installation 
I uploaded the files to my ApacheWebserver (.\<apache_installdir>\htdocs\support) and edited the file hdz\app\Config\Helpdesk.php
When I browse my server (which is only available in the intranet) by <weburl>\support I get the message "Woops! We seem to have hit a snag. Please try again later...". When I browse to <weburl>\support\install (as described in the documentation) I get a 404-error :-(
At the moment I have no idea what's the problem. I am running an Apache Webserver V2.4.48 with PHP V7.4.20 installed. In the background I have MySQL-Database (MariaDB V10) - so my setup meets the system requirements...
Any hint what I have done wrong?
Thanks!! :-)
I uploaded the files to my ApacheWebserver (.\<apache_installdir>\htdocs\support) and edited the file hdz\app\Config\Helpdesk.php
When I browse my server (which is only available in the intranet) by <weburl>\support I get the message "Woops! We seem to have hit a snag. Please try again later...". When I browse to <weburl>\support\install (as described in the documentation) I get a 404-error :-(
At the moment I have no idea what's the problem. I am running an Apache Webserver V2.4.48 with PHP V7.4.20 installed. In the background I have MySQL-Database (MariaDB V10) - so my setup meets the system requirements...
Any hint what I have done wrong?
Thanks!! :-)