IMAP not working

morphiaz · (This post was last modified: 01-29-2021, 10:14 PM by morphiaz.)

Hey,
I dont know if im doing something wrong but it seems that IMAP ist noch correctly working. No tickets are created when I try to send an new email to that specific support mailadress.
Are you aware of this?
Best regards,
Luis

Update: I think its because the cronjob that isnt working properly. I use Ubuntu 18.04 and used your command: **/usr/local/bin/php /PATH_TO_HELPDESK/index.php imap_fetcher**

***Andres*** · (This post was last modified: 01-29-2021, 11:59 PM by Andres.)

(01-29-2021, 09:49 PM)morphiaz Wrote: Hey,
I dont know if im doing something wrong but it seems that IMAP ist noch correctly working. No tickets are created when I try to send an new email to that specific support mailadress.
Are you aware of this?
Best regards,
Luis

Update: I think its because the cronjob that isnt working properly. I use Ubuntu 18.04 and used your command: **/usr/local/bin/php /PATH_TO_HELPDESK/index.php imap_fetcher**

You must change PATH_TO_HELPDESK to the real path to your helpdesk installation

morphiaz · 01-30-2021, 10:59 AM

Yeah, that was the problem. I fixed it and its working now. Thanks for your help and keep up the good work!