Notes

[Askar]

Hi,

Is it possible to create a notes system for agents? I've tried adding PHP comments section next to reply tab in ticket_view.php but couldn't get it work. Would be great if you could add something like that.
Also multi-level selection when submitting ticket would be nice. What I mean is something like this:
- Category 1
--- Problem 1
--- Problem 2
--- ...
- Category 2 (When clicked, items under Category 1 option wil be hidden)
--- Problem 1 (hidden until Category 2 is clicked.)
--- ...
When user clicks on Category option it would "spawn" other options to choose from (radio or checkbox) which would be sent to the agents.
I hope you get what I'm saying. Anyway, great job! HelpDeskZ is running great and it is the best ticketing system I've tested so far.

@Edit
Oh, and also choosing priority by user when submitting a ticket would be nice.

[Andres]

Hi,

Is it possible to create a notes system for agents? I've tried adding PHP comments section next to reply tab in ticket_view.php but couldn't get it work. Would be great if you could add something like that.
Also multi-level selection when submitting ticket would be nice. What I mean is something like this:
- Category 1
--- Problem 1
--- Problem 2
--- ...
- Category 2 (When clicked, items under Category 1 option wil be hidden)
--- Problem 1 (hidden until Category 2 is clicked.)
--- ...
When user clicks on Category option it would "spawn" other options to choose from (radio or checkbox) which would be sent to the agents.
I hope you get what I'm saying. Anyway, great job! HelpDeskZ is running great and it is the best ticketing system I've tested so far.

@Edit
Oh, and also choosing priority by user when submitting a ticket would be nice.

We'll include the ticket notes for the next update, regarding subcategories for tickets, it can be replaced with the custom fields with a custom modification in the template of ticket form.
Priority edition and selection (optional) will be also added.

Thanks for your suggestions.