One kind confirmation
Pipe is for creating new tickets from incoming mails (did you set it up?)
Fetch is for parsing income emails for ticket replies
Well, how does HelpDeskZ manages the pipe process?
I suppose a specific email address is needed eg [email protected]
then: is some specific subject needed in the incoming mail? Or more generically, any email sent to [email protected] will create a ticket?
and what about eventual SPAM? (That is why some specific string in the subject would help so much)
Thank you for sharing what you know about this these topics
Pipe is for creating new tickets from incoming mails (did you set it up?)
Fetch is for parsing income emails for ticket replies
Well, how does HelpDeskZ manages the pipe process?
I suppose a specific email address is needed eg [email protected]
then: is some specific subject needed in the incoming mail? Or more generically, any email sent to [email protected] will create a ticket?
and what about eventual SPAM? (That is why some specific string in the subject would help so much)
Thank you for sharing what you know about this these topics