02-17-2023, 12:04 PM
(02-17-2023, 06:42 AM)Corsari Wrote: Hello thank you for the time you dedicate to reply and supportI'm afraid that, since this project has been largely abandoned, there isn't much activity here - or very much of a lively community. However, I'll do what I can to help.
(02-17-2023, 06:42 AM)Corsari Wrote: Maybe better to say that Ubuntu server 22.04 ships with php 8.2I'm surprised that you've had success with running HelpDeskZ on PHP 8+. As far as I know, it's only been tested with PHP 7.3, and most users who have tried PHP 8+ haven't been successful. It could be that you've been lucky with the user and staff pages but unlucky with the imap_fetcher.
I have successfully created a ticket from the user page and the staff pages are working, so looks like urls are setup correctly
(02-17-2023, 06:42 AM)Corsari Wrote: Though the imap_fetch command must work from the Linux console and something looks wrongWhen I run it on the command line, I don't get any output to the console. I added the '-v' flag and can definitely confirm that PHP is doing something. I suggest that you have a look in hdz/writable/logs/ to see if anything is being added to the log.
and I mean that a normal Linux Cron, rely on the command line commands or eventually in a bash script (which again contains terminal commands)
So that command string, in some manner , should be written in the Linux terminal and work.
(02-17-2023, 06:42 AM)Corsari Wrote: Also for the sending of emails. E.g. as staff, if I reply to the ticket I have created and I have setup some three emails in the admin panel.. which is the email that will send the notification to the user? Do you know?I checked some of my own email threads, and it looks like the email will be sent from the default email address that was set up in Settings> Email addresses unless you have set up an address for a specific department. In which case, that email address will be used.
(02-17-2023, 06:42 AM)Corsari Wrote: And: do you use phpmail() or SMTPphpmail() for outgoing emails and IMAP for incoming.