01-24-2023, 11:20 AM
OK, finally getting some forward movement with the Dreamhost team. And it seems we're running into an issue with the rewrite rules and AllowOverride settings.
They did have a few questions related to how helpdeskz works with the rewrites. To sum them up...
1) What exactly does Allow Override need to be set at for helpdeskz to work (other than All)?
2) is it needed only for the install of helpdeskz or for the on going usage of it?
and then my own question...
3) Dreamhost is configured to "AllowOverride AuthConfig FileInfo" (and cannot be changed on the shared hosting or VPS) Can the .htaccess file be rewritten for helpdeskz to work with that setting?
They did have a few questions related to how helpdeskz works with the rewrites. To sum them up...
1) What exactly does Allow Override need to be set at for helpdeskz to work (other than All)?
2) is it needed only for the install of helpdeskz or for the on going usage of it?
and then my own question...
3) Dreamhost is configured to "AllowOverride AuthConfig FileInfo" (and cannot be changed on the shared hosting or VPS) Can the .htaccess file be rewritten for helpdeskz to work with that setting?