06-29-2022, 10:10 AM
(06-22-2022, 03:27 PM)LAHobbyGuy Wrote: It was easy to setup but it's not working right for me.So the normal way this works is that a user will create a ticket and will then receive a 'copy' of the ticket that they raised, as well as a Welcome email with their login details. This can be configured from the Admin console, Settings> Email Templates. By the sounds of things, your email config has not been configured (Setup> Email Addresses) so sending and receiving email does not work correctly.
* New users can't create an account but can create tickets. So there is no way for them to see staff replies
* Replies from staff aren't emailed to the person who created the ticket
* Replies via email aren't updated on the ticket
I basically need a way for someone to create an account, not just a ticket.