03-24-2021, 05:08 PM
(This post was last modified: 03-24-2021, 07:09 PM by cord.schneider.)
I've noticed that tickets are not marked as overdue after "Default reply time deadline" elapses. And they are not marked as closed after "Default time to close ticket" elapses.
Is there a CRON job that should be set up to ensure this works correctly?
Is there a CRON job that should be set up to ensure this works correctly?