08-04-2022, 06:55 AM
And you're definitely using Apache?
If I was troubleshooting this I would start with the server logs. From reading through the Helpdeskz code, it's clear that this error message is shown when an exception is encountered. Obviously, from the error message, it's not clear what exception that might be but it's going to be quite low-level.
So start with the server logs and see what errors are thrown. Next, try enable CodeIgnitor debug mode and check out the CodeIgnitor logs.
If I was troubleshooting this I would start with the server logs. From reading through the Helpdeskz code, it's clear that this error message is shown when an exception is encountered. Obviously, from the error message, it's not clear what exception that might be but it's going to be quite low-level.
So start with the server logs and see what errors are thrown. Next, try enable CodeIgnitor debug mode and check out the CodeIgnitor logs.