04-27-2022, 08:55 AM
Hi,
I have been looking at HeldeskZ. So far we would like to implement it, however, we have 5 support staff on tickets all day.
HelpdeskZ needs to be able to allocate tickets to Agents, and other Agents cant grab the ticket without allocating to themselves. This will avoid multiple agents replying to the same ticket at the same time and causing problems.
Please advise if this is possible to implement and if this will be a feature soon.
I have been looking at HeldeskZ. So far we would like to implement it, however, we have 5 support staff on tickets all day.
HelpdeskZ needs to be able to allocate tickets to Agents, and other Agents cant grab the ticket without allocating to themselves. This will avoid multiple agents replying to the same ticket at the same time and causing problems.
Please advise if this is possible to implement and if this will be a feature soon.