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+--- Thread: Private vs public departments (/thread-60.html)
Private vs public departments - kona - 03-30-2021
What is the difference between a private and a public department, please?
RE: Private vs public departments - Andres - 03-30-2021
Hi,
When a department is public, then users can open a ticket to there.
When a department is private, it can be only managed by the staff, so if user open a ticket to a public department, then staff can change the ticket department to a private one.
RE: Private vs public departments - kona - 04-04-2021
Thanks Andres!