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Ticket not marked overdue or closed - Printable Version

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Ticket not marked overdue or closed - cord.schneider - 03-24-2021

I've noticed that tickets are not marked as overdue after "Default reply time deadline" elapses. And they are not marked as closed after "Default time to close ticket" elapses.

Is there a CRON job that should be set up to ensure this works correctly?


RE: Ticket not marked overdue or closed - Andres - 03-24-2021

Hi,
Issue of autoclose was solved in v2.0.2


RE: Ticket not marked overdue or closed - cord.schneider - 03-25-2021

(03-24-2021, 07:18 PM)Andres Wrote: Hi,
Issue of autoclose was solved in v2.0.2

Thanks Andres. I'll check my version and upgrade if necessary.

Is there anywhere where you publish that there are new updates available, with a changelog?


RE: Ticket not marked overdue or closed - Andres - 03-25-2021

https://www.helpdeskz.com/download

https://docs.helpdeskz.com/en/latest/installation/upgrade201_202/


RE: Ticket not marked overdue or closed - ctexs - 04-07-2021

Thanks men you solve my problem.


RE: Ticket not marked overdue or closed - authenticlifecare - 04-10-2021

Particularly when it comes to a certain number of people in our community who need assistance, such as the elderly and specially qualified people.