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+--- Thread: Custom fields in the back end (/thread-41.html)
Custom fields in the back end - kona - 03-08-2021
Currently, tickets can be managed in the back end using three status fields: Department, Status and Priority.
It would be very useful to have custom admin fields, added by the main administrator and used by agents to add extra info to tickets in controlled way.
Even a simple "Add notes" field for agents would be useful in the interim! (Unless it already exists and I'm just not seeing how to do it.)
PS My main use case is capturing data using a form *outside* of HelpDeskZ, and auto-creating a ticket from that data in HelpDeskZ using PHP/curl and the REST API. It's working, thankyou!
RE: Custom fields in the back end - Andres - 03-09-2021
Noted, thank you!
RE: Custom fields in the back end - Pablo - 03-10-2021
This will be great!!!