+- HelpDeskZ Community (http://community.helpdeskz.com)
+-- Forum: HelpDeskZ 2 (http://community.helpdeskz.com/forum-3.html)
+--- Forum: Support (http://community.helpdeskz.com/forum-5.html)
+--- Thread: After upgrade passwords were lost (/thread-40.html)
After upgrade passwords were lost - JPinto - 03-07-2021
Hi there, first of all i wish all the luck on progressing with HelpDeskZ, it's a great piece of software made greater by you!
I've been using it for some time now, but after upgrading from version 1.0.2 by using scriptaculous on my web provider, everything seems to be working except for the existing users and staff passwords, the login fails for everyone.
The users can do "forget password" and reset and are working fine, but the staff does not have that option...
Can you please help? I'm unable to access the system with every staff user now...
Thanks in advance, best regards
JP
RE: After upgrade passwords were lost - Andres - 03-08-2021
(03-07-2021, 07:50 PM)JPinto Wrote: Hi there, first of all i wish all the luck on progressing with HelpDeskZ, it's a great piece of software made greater by you!
I've been using it for some time now, but after upgrading from version 1.0.2 by using scriptaculous on my web provider, everything seems to be working except for the existing users and staff passwords, the login fails for everyone.
The users can do "forget password" and reset and are working fine, but the staff does not have that option...
Can you please help? I'm unable to access the system with every staff user now...
Thanks in advance, best regards
JP
Hi,
The new version uses different password hash, the upgrade should request you the old password.
To fix it, login to phpMyAdmin, go to the staff table, by default it's hdz_staff (it depends of the table prefix).
Edit your admin administrator and change the password for this one:
Code:
$2y$10$U4JcrQqdr/XHNnN7SLC6m.C.nXU6qmB8/sosgiChI.i0MXDTOKNY2RE: After upgrade passwords were lost - JPinto - 03-08-2021