+- HelpDeskZ Community (http://community.helpdeskz.com)
+-- Forum: HelpDeskZ 2 (http://community.helpdeskz.com/forum-3.html)
+--- Forum: Support (http://community.helpdeskz.com/forum-5.html)
+--- Thread: Whoops installation problem! (/thread-37.html)
Whoops installation problem! - IamIsraell - 03-02-2021
Whoops!
We seem to have hit a snag. Please try again later...
https://help.gamingsites200.com/
logs
Code:
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_config' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Settings.php(20): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Filters/UserAuth.php(22): App\Libraries\Settings->config('maintenance')
#6 /home1/hostname/help.gamingsites200.com/hdz/framework/Filters/Filters.php(173): App\Filters\UserAuth->before(Object(CodeIgniter\HTTP\IncomingRequest), NULL)
#7 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(382): CodeIgniter\Filters\Filters->run('/', 'before')
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#9 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#10 {main}
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_config' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Settings.php(20): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Filters/UserAuth.php(38): App\Libraries\Settings->config('timezone')
#6 /home1/hostname/help.gamingsites200.com/hdz/framework/Filters/Filters.php(173): App\Filters\UserAuth->before(Object(CodeIgniter\HTTP\IncomingRequest), NULL)
#7 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(382): CodeIgniter\Filters\Filters->run('/', 'before')
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#9 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#10 {main}
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_config' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Settings.php(20): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Controllers/BaseController.php(71): App\Libraries\Settings->config('maintenance')
#6 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(891): App\Controllers\BaseController->initController(Object(CodeIgniter\HTTP\IncomingRequest), Object(CodeIgniter\HTTP\Response), Object(CodeIgniter\Log\Logger))
#7 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(399): CodeIgniter\CodeIgniter->createController()
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#9 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#10 {main}
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_config' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Settings.php(20): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Helpers/helpdesk_helper.php(15): App\Libraries\Settings->config('windows_title')
#6 /home1/hostname/help.gamingsites200.com/hdz/app/Views/client/home.php(6): site_config('windows_title')
#7 /home1/hostname/help.gamingsites200.com/hdz/framework/View/View.php(246): include('/home1/hostname...')
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/Common.php(1119): CodeIgniter\View\View->render('client/home', Array, true)
#9 /home1/hostname/help.gamingsites200.com/hdz/app/Controllers/Kb.php(19): view('client/home', Array)
#10 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(918): App\Controllers\Kb->home()
#11 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(404): CodeIgniter\CodeIgniter->runController(Object(App\Controllers\Kb))
#12 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#13 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#14 {main}
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_kb_category' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/framework/Model.php(1818): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Kb.php(73): CodeIgniter\Model->__call('get', Array)
#6 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Kb.php(28): App\Libraries\Kb->publicCatList()
#7 /home1/hostname/help.gamingsites200.com/hdz/app/Config/Services.php(41): App\Libraries\Kb->__construct()
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/Config/BaseService.php(123): Config\Services::kb(false)
#9 /home1/hostname/help.gamingsites200.com/hdz/app/Config/Services.php(39): CodeIgniter\Config\BaseService::getSharedInstance('kb')
#10 /home1/hostname/help.gamingsites200.com/hdz/app/Helpers/helpdesk_helper.php(94): Config\Services::kb()
#11 /home1/hostname/help.gamingsites200.com/hdz/app/Views/client/home.php(49): kb_categories(0)
#12 /home1/hostname/help.gamingsites200.com/hdz/framework/View/View.php(246): include('/home1/hostname...')
#13 /home1/hostname/help.gamingsites200.com/hdz/framework/Common.php(1119): CodeIgniter\View\View->render('client/home', Array, true)
#14 /home1/hostname/help.gamingsites200.com/hdz/app/Controllers/Kb.php(19): view('client/home', Array)
#15 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(918): App\Controllers\Kb->home()
#16 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(404): CodeIgniter\CodeIgniter->runController(Object(App\Controllers\Kb))
#17 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#18 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#19 {main}
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_kb_category' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/framework/Model.php(1818): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Kb.php(149): CodeIgniter\Model->__call('get', Array)
#6 /home1/hostname/help.gamingsites200.com/hdz/app/Helpers/helpdesk_helper.php(94): App\Libraries\Kb->getCategories(0, true)
#7 /home1/hostname/help.gamingsites200.com/hdz/app/Views/client/home.php(49): kb_categories(0)
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/View/View.php(246): include('/home1/hostname...')
#9 /home1/hostname/help.gamingsites200.com/hdz/framework/Common.php(1119): CodeIgniter\View\View->render('client/home', Array, true)
#10 /home1/hostname/help.gamingsites200.com/hdz/app/Controllers/Kb.php(19): view('client/home', Array)
#11 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(918): App\Controllers\Kb->home()
#12 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(404): CodeIgniter\CodeIgniter->runController(Object(App\Controllers\Kb))
#13 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#14 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#15 {main}
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_articles' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/framework/Model.php(1818): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Kb.php(310): CodeIgniter\Model->__call('get', Array)
#6 /home1/hostname/help.gamingsites200.com/hdz/app/Helpers/helpdesk_helper.php(117): App\Libraries\Kb->getArticles(0, true)
#7 /home1/hostname/help.gamingsites200.com/hdz/app/Views/client/home.php(84): kb_articles(0)
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/View/View.php(246): include('/home1/hostname...')
#9 /home1/hostname/help.gamingsites200.com/hdz/framework/Common.php(1119): CodeIgniter\View\View->render('client/home', Array, true)
#10 /home1/hostname/help.gamingsites200.com/hdz/app/Controllers/Kb.php(19): view('client/home', Array)
#11 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(918): App\Controllers\Kb->home()
#12 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(404): CodeIgniter\CodeIgniter->runController(Object(App\Controllers\Kb))
#13 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#14 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#15 {main}
ERROR - 2021-03-02 16:22:06 --> mysqli_sql_exception: Table 'hostname_hdgs200.hdgs200_config' doesn't exist in /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php:331
Stack trace:
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/MySQLi/Connection.php(331): mysqli->query('SELECT *\nFROM `...')
#1 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(741): CodeIgniter\Database\MySQLi\Connection->execute('SELECT *\nFROM `...')
#2 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseConnection.php(669): CodeIgniter\Database\BaseConnection->simpleQuery('SELECT *\nFROM `...')
#3 /home1/hostname/help.gamingsites200.com/hdz/framework/Database/BaseBuilder.php(1860): CodeIgniter\Database\BaseConnection->query('SELECT *\nFROM `...', Array, false)
#4 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Settings.php(20): CodeIgniter\Database\BaseBuilder->get()
#5 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Kb.php(336): App\Libraries\Settings->config('kb_popular')
#6 /home1/hostname/help.gamingsites200.com/hdz/app/Helpers/helpdesk_helper.php(122): App\Libraries\Kb->popularArticles(1)
#7 /home1/hostname/help.gamingsites200.com/hdz/app/Views/client/home.php(113): kb_popular()
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/View/View.php(246): include('/home1/hostname...')
#9 /home1/hostname/help.gamingsites200.com/hdz/framework/Common.php(1119): CodeIgniter\View\View->render('client/home', Array, true)
#10 /home1/hostname/help.gamingsites200.com/hdz/app/Controllers/Kb.php(19): view('client/home', Array)
#11 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(918): App\Controllers\Kb->home()
#12 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(404): CodeIgniter\CodeIgniter->runController(Object(App\Controllers\Kb))
#13 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#14 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#15 {main}
CRITICAL - 2021-03-02 16:22:06 --> Argument 1 passed to CodeIgniter\Database\BaseBuilder::get() must be of the type integer or null, string given, called in /home1/hostname/help.gamingsites200.com/hdz/framework/Model.php on line 1818
#0 /home1/hostname/help.gamingsites200.com/hdz/framework/Model.php(1818): CodeIgniter\Database\BaseBuilder->get('')
#1 /home1/hostname/help.gamingsites200.com/hdz/app/Libraries/Kb.php(336): CodeIgniter\Model->__call('get', Array)
#2 /home1/hostname/help.gamingsites200.com/hdz/app/Helpers/helpdesk_helper.php(122): App\Libraries\Kb->popularArticles(1)
#3 /home1/hostname/help.gamingsites200.com/hdz/app/Views/client/home.php(113): kb_popular()
#4 /home1/hostname/help.gamingsites200.com/hdz/framework/View/View.php(246): include('/home1/hostname...')
#5 /home1/hostname/help.gamingsites200.com/hdz/framework/Common.php(1119): CodeIgniter\View\View->render('client/home', Array, true)
#6 /home1/hostname/help.gamingsites200.com/hdz/app/Controllers/Kb.php(19): view('client/home', Array)
#7 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(918): App\Controllers\Kb->home()
#8 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(404): CodeIgniter\CodeIgniter->runController(Object(App\Controllers\Kb))
#9 /home1/hostname/help.gamingsites200.com/hdz/framework/CodeIgniter.php(312): CodeIgniter\CodeIgniter->handleRequest(NULL, Object(Config\Cache), false)
#10 /home1/hostname/help.gamingsites200.com/index.php(45): CodeIgniter\CodeIgniter->run()
#11 {main}RE: Whoops installation problem! - Andres - 03-02-2021
Hi,
Check that mod_rewrite is enable in your host and if the .htaccess file exist.
If I visit your site https://help.gamingsites200.com/install it does not work, however if I visit https://help.gamingsites200.com/index.php/install it works
So it means an issue with mod_rewrite.
RE: Whoops installation problem! - jackd - 04-27-2021
Hello !
I have the same problem, do not even access /index.php/install ... server mod_rewrite is ok ! Can u help me ?
RE: Whoops installation problem! - Andres - 04-27-2021
Hi,
Also verify that your host meets the requirements:
intl extension, mbstring extension and imap extension installed.
RE: Whoops installation problem! - jackd - 04-28-2021
Hi !
All these extensions is ok
RE: Whoops installation problem! - Andres - 04-28-2021
Hi,
Then check your logs in /hdz/writable/logs