Trouble with installing - Printable Version

Trouble with installing - Printable Version

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+--- Thread: Trouble with installing (/thread-21.html)

Pages: 1 2

RE: Trouble with installing - Raymondt - 02-26-2021

Thanks Andres, i just sent you an e-mail.

RE: Trouble with installing - burki - 02-27-2021

HI,
I'm installed a new 2.0.1 version. The e-mail has been work, but the new ticket can't send a message with staff.
(Sorry for my English..)

Thx,
Burki

RE: Trouble with installing - StudioDoorz - 03-05-2021

Andres, I'm having a problem getting the htaccess code to work with my setup as well.

I'm hosting at Cloudways and have verified with support that mod_rewrite is activated. When I run https://support.studiodoorz.com/install, I get a "file not found" error. But if I run https://support.studiodoorz.com/index.php/install I get the installation wizard.

Are there other issues that could be posed by the code in your .htaccess file?

RE: Trouble with installing - Andres - 03-05-2021

(03-05-2021, 10:38 PM)StudioDoorz Wrote: Andres, I'm having a problem getting the htaccess code to work with my setup as well.

I'm hosting at Cloudways and have verified with support that mod_rewrite is activated. When I run https://support.studiodoorz.com/install, I get a "file not found" error. But if I run https://support.studiodoorz.com/index.php/install I get the installation wizard.

Are there other issues that could be posed by the code in your .htaccess file?

Hi,

Are you using apache or nginx?

With apache it should works with the .htaccess provided with the script.

You also can try with this:

Code:
RewriteEngine On

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule ^(.*)$ index.php/$1 [L]

RE: Trouble with installing - mdsquared - 03-08-2021

(03-05-2021, 10:38 PM)StudioDoorz Wrote: Andres, I'm having a problem getting the htaccess code to work with my setup as well.

I'm hosting at Cloudways and have verified with support that mod_rewrite is activated. When I run https://support.studiodoorz.com/install, I get a "file not found" error. But if I run https://support.studiodoorz.com/index.php/install I get the installation wizard.

Are there other issues that could be posed by the code in your .htaccess file?

I had the same problem and had to add the code below to my apache site configuration file to make it work.

Hope that helps,
mdqsuared

Code:
� � � <Directory "/var/www/html/support">

� � � � � � � � AllowOverride All

� � � </Directory>

RE: Trouble with installing - ChiamakaUI - 06-01-2021

RE: Trouble with installing - chav - 06-12-2021

(02-23-2021, 05:57 PM)Andres Wrote:
(02-15-2021, 02:45 PM)Raymondt Wrote: Hi,
So i must be overlooking something, because i can't seem to install HelpdeskZ.
So I'm running :
Ubuntu 20.04
Php 7.4
Mysql 8
Apache
intl extension, mbstring and imap extension.
I have copied the files in the zipfile to the folder /var/www/html/helpdeskz/ and those folders and subfolders seem to be reachable from the browser, so it seems apache is working. However, in the zip file i downloaded (https://github.com/helpdesk-z/helpdeskz-dev/archive/2.0.1.zip) there is no Install directory, so i seem to be missing the install script.
There is an install directory in /helpdeskz/hdz/ , but this directory only contains 3 .sql files, so they cannot be executed from the browser.
Am i missing something? or is my downloaded package missing something?

Thanks
Ray

(02-23-2021, 07:54 AM)Raymondt Wrote: Hi Andres, it does. all 3 are installed and are also shown on the phpinfo page.

I don't have too much information to solve your issue, you can email me to [email protected] and if you wish you can provide your hosting panel data and I can fix it.

I am currently experiencing the same issue, however I am install it on IIS Server.

RE: Trouble with installing - codeshiki - 04-05-2022

(06-12-2021, 04:00 AM)chav Wrote:
(02-23-2021, 05:57 PM)Andres Wrote:
(02-15-2021, 02:45 PM)Raymondt Wrote: Hi,
So i must be overlooking something, because i can't seem to install HelpdeskZ.
So I'm running :
Ubuntu 20.04
Php 7.4
Mysql 8
Apache
intl extension, mbstring and imap extension.
I have copied the files in the zipfile to the folder /var/www/html/helpdeskz/ and those folders and subfolders seem to be reachable from the browser, so it seems apache is working. However, in the yo whatsapp app�zip file i downloaded (https://github.com/helpdesk-z/helpdeskz-dev/archive/2.0.1.zip) there is no Install directory, so i seem to be missing the install script.
There is an install directory in /helpdeskz/hdz/ , but this directory only contains 3 .sql files, so they cannot be executed from the browser.
Am i missing something? or is my fmwhatsapp apk downloaded package missing something?

Thanks
Ray

(02-23-2021, 07:54 AM)Raymondt Wrote: Hi Andres, it does. all 3 are installed and are also shown on the phpinfo page.

I don't have too much information to solve your issue, you can email me to [email protected] and if you wish you can provide your hosting panel data and I can fix it.

I am currently experiencing the same issue, however I am install it on IIS Server.

I am also currently experiencing the same issue, I am using IIS Server!

RE: Trouble with installing - BruceScott - 04-15-2022

(03-05-2021, 10:48 PM)Andres Wrote:
(03-05-2021, 10:38 PM)StudioDoorz Wrote: Andres, I'm having a problem getting the htaccess code to work with my setup as well.

I'm hosting at Cloudways and have verified with support that mod_rewrite is activated. When I run https://support.studiodoorz.com/install, I get a "file not found" error. But if I run https://support.studiodoorz.com/index.php/install I get the installation wizard.

Are there other issues that could be posed by the code in your .htaccess file?

Hi,

Are you using apache or nginx?

With apache it should works with the .htaccess provided with the script.

You also can try with this:

Code:
RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php/$1 [L]

Thanks, I faced a similar problem using Apache and personally this script helped me to solve it, thank you very much!