Trouble with installing - Printable Version

Trouble with installing - Printable Version

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Trouble with installing - Raymondt - 02-15-2021

Hi,
So i must be overlooking something, because i can't seem to install HelpdeskZ.
So I'm running :
Ubuntu 20.04
Php 7.4
Mysql 8
Apache
intl extension, mbstring and imap extension.
I have copied the files in the zipfile to the folder /var/www/html/helpdeskz/ and those folders and subfolders seem to be reachable from the browser, so it seems apache is working. However, in the zip file i downloaded (https://github.com/helpdesk-z/helpdeskz-dev/archive/2.0.1.zip) there is no Install directory, so i seem to be missing the install script.
There is an install directory in /helpdeskz/hdz/ , but this directory only contains 3 .sql files, so they cannot be executed from the browser.
Am i missing something? or is my downloaded package missing something?

Thanks
Ray

RE: Trouble with installing - Andres - 02-16-2021

Hi,

The script does not contact an install folder, it's just a route path and script will detect it if apache mode rewrite is enable.

So if you visit http://yourhelpdesk.com/install will appear the installation wizard. Do you get any error there?

PS: Do not forget to rename the file Helpdesk.new.php to Helpdesk.php from /hdz/app/Config/HelpDeskz. Also edit the content to set your database connection.

RE: Trouble with installing - Raymondt - 02-16-2021

Hi,
So when i go to my webserver to /helpdeskz/install i see this:
Not Found
The requested URL was not found on this server.

Apache/2.4.41 (Ubuntu) Server at x Port 80

When i go to /helpdeskz/ i see this:

Whoops!

We seem to have hit a snag. Please try again later...

And yes, i did rename the Helpdesk.New.php to Helpdesk.php and i have edited it so that it contains the right configuration information.

RE: Trouble with installing - Andres - 02-16-2021

Hi,

If you get error 404, then mod rewrite is not enable or verify that .htaccess file is is in your site.

RE: Trouble with installing - Raymondt - 02-17-2021

Hi,
I've tried moving the package to another server. I've enabled mod rewrite, and now i get the error:

Not Found

The requested resource was not found on this server.

So it's not a 404 this time, the error differs from the other one, but it still errors.

RE: Trouble with installing - redjim - 02-21-2021

@Raymondt,

I had that exact same issue.

When you setup the files, you don't have the .htaccess file like @Andres mentioned. That file was not in the download I got either.

I had to create a .htaccess file in the root directory and copied this there:

https://github.com/helpdesk-z/helpdeskz-dev/blob/master/.htaccess

Then it worked perfectly.

Try that!

RE: Trouble with installing - Raymondt - 02-22-2021

Hi redjim,

Thanks for your suggestion, however, in my packages the .htaccess is already there, and is also the right one. So this is not the issue that i am facing.

RE: Trouble with installing - Andres - 02-22-2021

Check if your server meets Helpdeskz requirements:
intl extension, mbstring extension and imap extension.

RE: Trouble with installing - Raymondt - 02-23-2021

Hi Andres, it does. all 3 are installed and are also shown on the phpinfo page.

RE: Trouble with installing - Andres - 02-23-2021

(02-15-2021, 02:45 PM)Raymondt Wrote: Hi,
So i must be overlooking something, because i can't seem to install HelpdeskZ.
So I'm running :
Ubuntu 20.04
Php 7.4
Mysql 8
Apache
intl extension, mbstring and imap extension.
I have copied the files in the zipfile to the folder /var/www/html/helpdeskz/ and those folders and subfolders seem to be reachable from the browser, so it seems apache is working. However, in the zip file i downloaded (https://github.com/helpdesk-z/helpdeskz-dev/archive/2.0.1.zip) there is no Install directory, so i seem to be missing the install script.
There is an install directory in /helpdeskz/hdz/ , but this directory only contains 3 .sql files, so they cannot be executed from the browser.
Am i missing something? or is my downloaded package missing something?

Thanks
Ray

(02-23-2021, 07:54 AM)Raymondt Wrote: Hi Andres, it does. all 3 are installed and are also shown on the phpinfo page.

I don't have too much information to solve your issue, you can email me to [email protected] and if you wish you can provide your hosting panel data and I can fix it.